FOR BANKS · INSURERS · LENDERS · BROKERAGES
Your customers bank, borrow and buy cover on WhatsApp, WeChat and LINE. imBee unifies every channel in one inbox, with governed AI agents and ISO 27001 security, so you capture leads faster, onboard in minutes, and serve every account without putting compliance at risk.
Trusted by 10,000+ enterprises across 60+ industries. ISO/IEC 27001 certified. Official Meta Technology Partner.
Cited benchmarks (Meta + Kantar research, Forrester TEI commissioned by Meta, Meta published results). Not imBee client results.
Trusted by leading financial institutions
The FSI reality
Regulated customers move fast, and they message before they call. When channels scatter, the application stalls and compliance fear blocks digital outreach, the application quietly goes to the bank or lender that answered first.
Responding within 5 minutes drives 3–5× higher conversion than over an hour (Lead Response Management research). Email and call-back queues lose the high-intent applicant they never saw in time, and in regulated finance, the institution that replies first usually closes the relationship.
WhatsApp, WeChat, Instagram and email in separate tools means dropped threads, blind spots, and no auditable record of who said what. Western-built platforms don't speak WeChat at all: a blind spot for the Cantonese-first and mainland-linked customer in private banking, insurance and securities.
Without governed AI, ISO 27001, message-level masking, RBAC and an audit trail, every digital outreach feels like a regulatory breach risk, so the channel customers actually want never goes live, and the institution cedes ground to faster-moving rivals.
Applicants abandon at the document and verification stage: the exact point that drives the most fall-off. Without a guided in-chat application, document collection in one inbox and automated status updates, the half-finished application sits in limbo and the customer drifts to a competitor.
Card status, application status, branch hours, rates and eligibility: the same questions answered by phone all day while genuine cases wait on hold. Up to ~80% of routine queries can be handled by governed AI (industry figures), but only if the channel is wired to your systems.
Account, card and ID numbers typed into consumer chat apps and shared inboxes, with no message-level masking, no role-based access and no audit trail. For a supervised institution that's a data-governance failure waiting to surface in an audit or a customer complaint.
One regulated journey, end to end
A single inbox carries each customer from the first click-to-WhatsApp ad through guided application, service and renewal to fraud protection, so nothing slips between teams, tools or regulators, and every message reflects your systems of record.
Catch the lead, then guide the application in chat.
Answer instantly, 24/7, without exposing data.
Renew, cross-sell, and protect the customer.
Click-to-WhatsApp and WeChat ads start a 1:1 thread the instant a high-intent customer taps, 'how much can I borrow, what's the premium?' answered immediately. In-chat lead qualification and auto-routing send each enquiry to the right loan officer or advisor with full context; then a guided in-chat application walks the customer through every step, collects documents into one inbox, books in-branch or video verification with reminders, and sends automated status updates ('received → under review → approved'), so applications are completed with your team, not abandoned on a website that drops them at step 3.
Application, claim and loan-status tracking in the thread; branch and advisor appointment booking; lost-card reports that trigger an immediate freeze through your existing secure systems; and 24/7 FAQ on rates, fees, eligibility and coverage, answered automatically with governed AI and a mandatory human handoff for any credit, claim or financial decision. For account-specific details, a one-tap secure handoff into your app or portal, so sensitive data never sits in the chat, and message-level masking protects every field in the inbox.
Policy-renewal reminders with renew-in-chat and premium top-ups; tiered 7 / 3 / 1-day payment and EMI reminders with a one-tap pay link; product cross-sell (cards, loans, wealth) by opt-in, segmented broadcast from a verified sender; plus OTP delivery for logins and payments, and real-time suspicious-activity alerts with in-chat protective actions: the two most-adopted bank use cases on WhatsApp (46% OTP / 32% fraud alerts, per banking-industry research). Failed-installment nudges (a missed SIP or premium) recover the payment before the goal lapses. All audited, all consent-led, all within your data-protection obligations.
Where it starts
Paid, social and your own site all become a 1:1 thread with the right desk, tagged with where it came from, so nothing arrives anonymous.
More use cases
Drawn from how banks, insurers and wealth platforms run messaging today, each use case rides the same consent ledger, masking and audit trail your compliance team has already reviewed.
Chinese New Year and Mid-Autumn sticker packs, coupons and quizzes that trade a moment of delight for a consented contact, building a broadcast-ready prospect base your acquisition team owns.
~90%delivery and ~70% read on opt-in broadcasts (published sector case)
Seconds after the inquiry, a short flow captures amount, income band and product interest, then routes to the right relationship manager with full context instead of a bare phone number.
Leads answered within 5 minutes convert at multiples of slower responses (Lead Response Management research).
Identity documents collected in the thread and verified by your identity-verification provider (e.g. Sumsub) through imBee workflows, with status updates as each check clears: the applicant never hunts for a scanner or a branch.
39%of banks already run onboarding journeys on WhatsApp (banking-industry research)
Date pickers and quick replies to book, remind and reschedule advisor sessions, reminders keep the calendar full and the no-show column empty.
42%of banks run appointment booking in chat: the most-adopted banking use case on the channel (banking-industry research)
The transaction alert carries its own remedy: Freeze card and Report a problem buttons in the message: the fix happens exactly where the alarm lands.
39%of banks send card-transaction notifications in chat (banking-industry research)
Address, phone and email changes self-served in chat, OTP-verified, synced to core systems and audit-logged: a branch visit's worth of admin in ninety seconds.
40%of banks offer profile updates on the channel (banking-industry research)
“You're tenth in the queue, continue on WhatsApp?” The bot resolves the routine half of call volume; the rest reaches an agent with the context already attached.
One-time passcodes and fraud alerts go out on WhatsApp for customers who use it and SMS for those who don't, both channels run from the same inbox, so the time-critical message reaches every segment of your book.
First notice of loss with photo and video evidence uploaded in-thread, auto-triaged by claim type, then status updates through to settlement: the claim that used to take three phone calls.
Market updates, product notes and portfolio alerts from one verified sender, segmented by holdings and consent: the channel clients actually read, on the number they already trust.
~40%lift in open rates after moving client communications to WhatsApp (published sector case)
A one-tap satisfaction pulse after every service touch, feeding QA dashboards and coaching: you hear about the bad experience before the regulator or the review site does.
80%CSAT on the WhatsApp service channel (published sector case)
Benchmarks shown are third-party industry research or published sector case results, not imBee measurements.
Governed AI
imBee AI is not a generic chatbot. It learns your product rules, FAQs and compliance policies, then drafts grounded replies that stay inside your guardrails, with HARD human handoff for any credit decision, claim or complaint.
It's the difference between an AI you'd let near a regulator and one you wouldn't, and the way you reach the mainland-linked customer on WeChat with the language and the audit trail every other platform forgets.
How it fits together
Nothing is bolted on afterwards: the conversation, the AI, the automation and the audit trail are one system, wired to the tools your teams already run on.
Platform tersebut
A complete, enterprise-grade toolkit, built so FSI teams can move fast without ever putting compliance at risk.
WhatsApp, WeChat, Instagram, Facebook, LINE, SMS and webchat in one inbox, every conversation and customer history in a single place, with routing, assignment and full account context.
Segmented renewal, cross-sell, rate-change and EMI-reminder broadcasts from a verified sender, with consent ledger, audit trail and one-tap opt-out.
AI agents that follow YOUR compliance rules, draft grounded replies, and hand off to a human on credit, claims and complaints. Not a generic chatbot.
Visual workflows plus 300+ integrations including CRM (Salesforce, HubSpot) and, where applicable, core-banking, policy-admin and loan-origination systems.
Guided in-chat applications with document collection into one inbox, appointment booking for branch or video verification, and automated status updates, so customers complete with your team instead of dropping off a web form.
ISO/IEC 27001 certified, with message-level masking of account / card / ID fields, role-based access (RBAC), a full audit trail suitable for regulator review, and handling built for supervised institutions with personal-data obligations covered under your local law.
Enterprise-grade trust, by design. ISO/IEC 27001 certified, with message-level masking of account / card / ID fields, role-based access, full audit trail, and data handling designed for supervised institutions with personal-data obligations covered under your local law, for procurement teams that ask the hard questions.
The full toolkit
Available on the imBee platform today. Plan availability is confirmed during scoping.
In active development. Ask us for the delivery date that matters to your rollout, and we will put it in writing.
Before and after
The same four moments, run the way they run now and the way they run once every desk shares one governed inbox.