FOR AGENCIES · DEVELOPERS · SERVICED RESIDENCES · PROPERTY MANAGERS
Your buyers, tenants and owners message on WhatsApp, WeChat, LINE, Instagram and portal inbound. imBee unifies every channel in one inbox, with governed AI grounded in your listings, multilingual coverage across Cantonese, Mandarin, English, Bahasa and Japanese, and ISO 27001 security, so you capture inquiries faster, close more viewings, and manage tenancies without a missed message.
Trusted by 10,000+ enterprises across 60+ industries. ISO/IEC 27001 certified. Official Meta Technology Partner.
External studies describe specific samples and periods. These are not imBee customer results or a forecast.
Trusted by leading real estate brands
The property reality
Portal inquiries decay in hours. Cross-border buyers don't speak English. And the operational gap between 'lead captured' and 'tenancy managed five years later' lives in WhatsApp chaos that no agent CRM or listing portal was built for.
Route listing enquiries to the responsible agent and follow up with useful context. Measure qualified enquiries, viewing attendance and completed transactions by listing and market against your own baseline.
Mainland buyers on WeChat, Japanese investors in Japanese, Bahasa-speaking renters. English-only stacks lose the highest-value inquiry. The Shenzhen→HK, Tokyo→HK and Jakarta→SG investor flow goes silent the moment the channel can't reply in their language.
Agent CRMs stop at 'deal closed'. Listing portals stop at 'enquiry sent'. PM software stops at 'tenant onboarded'. Nobody runs the 5-year relationship (viewings, documents, rent, maintenance, renewal) in one place.
PropertyGuru, 28Hse and Spacious inbound, click-to-WhatsApp ads, agency-website chat, Instagram DMs and walk-in QR scans land in five different places, so leads sit unseen, get double-handled, or never reach the right agent at all.
A booked viewing with no reminder is a no-show waiting to happen, and every empty slot is an agent driving across town for nobody, while the buyer has already viewed with the agency that confirmed and reminded.
Agency principals (rightly) fear an unguarded bot that quotes a rent it can't verify or promises a unit that's already let. Without AI grounded in your real listing inventory and a hard human handoff, the digital channel never gets switched on.
One property lifecycle, end to end
A single inbox carries each buyer, tenant and owner from the first portal inquiry to the next lease renewal, with AI grounded in your real listing inventory and lease terms.
Capture the listing inquiry, in the right language, in seconds.
Collect the application and close the deal, on the phone.
Run the 5-year tenancy without the inbox swamp.
Portal inquiries (PropertyGuru, 28Hse, Spacious), click-to-WhatsApp ads, agency-website chat, Instagram DMs and walk-in QR scans, all unified in one inbox. Instant 24/7 multilingual auto-reply (Cantonese, Mandarin, English, Bahasa, Japanese), chatbot-guided qualification by budget, district, bedrooms and move-in date, then a chatbot-guided slot picker from your agent's live calendar with a location pin, building-access notes and the agent's contact card.
Use chat for permitted enquiries and non-sensitive application updates. Collect identity and financial documents, contracts and signatures through approved secure systems. Confirm channel eligibility and the necessary integrations before rollout.
Maintenance requests with photo triage and on-call vendor routing; tiered rent reminders with a one-tap pay link and an auto-issued receipt; lease-renewal nudges 60 and 30 days out with quick-reply 'Renew / Chat / Notice'; move-in and move-out coordination; monthly owner reporting on collection and occupancy; and building-wide opt-in broadcasts (water maintenance, lift servicing, AGM notices) with delivery analytics.
Where it starts
Portals, paid, social and your own site all become a 1:1 thread with the agent who owns that listing, tagged with where it came from.
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More use cases
Distilled from how agencies, developer sales teams and property managers run messaging through the full deal cycle, capture to keys to renewal.
Click-to-WhatsApp ads open a short flow that captures budget, preferred district and timeline: the lead arrives pre-tagged and routed before a rival agency has picked up the phone.
Click-to-WhatsApp lead campaigns cut cost-per-lead ~24% (Meta published results).
Buyers browse listings by district, budget and size without leaving the thread, and every tap becomes preference data your agents use on the follow-up call.
Site hoardings, showflat posters and print brochures open a pre-tagged chat: the walk-past prospect becomes a booked viewing while they're still standing in front of the site.
Pre-qualified leads distributed by project, district or language, round-robin for fairness, with response-time and conversion tracked per agent so speed becomes a managed metric.
360° walkthroughs sent in-chat qualify serious buyers before anyone books a car, and put overseas purchasers inside the unit from their own time zone.
Brochure, price list and mortgage-calculation sheet sent automatically after every viewing, with a one-tap feedback pulse: the follow-up that happens even on the agent's busiest Saturday.
The buyer asks for a mortgage budget sheet or pre-approval referral without leaving the listing thread, routed to your partner banks, tracked to completion, so financing never becomes the deal's dead zone.
Early-bird windows, ballot updates and unit-availability pushes to consented lists during a new-phase launch, thousands of hot buyers updated in the minutes that decide a sell-out.
From exchange to keys: instalment reminders, construction-progress notes and handover appointments delivered on schedule: the two-year buyer relationship that never goes quiet.
Conversations, contacts and deal context belong to the agency, not the handset, masked, role-based, and transferable to the next agent in minutes when someone resigns mid-deal.
Renovation, maintenance and moving offers broadcast to your tenant and owner base at the moments they need them: the property relationship becomes a services revenue line.
District reports, price-movement alerts and new-listing matches segmented by what each lead viewed and asked, staying useful between transactions, so you're the first call at the next one.
Benchmarks shown are third-party industry research or published sector case results, not imBee measurements.
Governed AI
Use approved listing information and property policies as the reference, and test answers against those sources. Pricing commitments, availability, negotiations and sensitive tenancy decisions stay with authorised staff.
Mandatory hard handoff for offer negotiation, sensitive tenancy decisions and anything outside the configured knowledge base: the only AI an EAA-licensed agency or a multi-building PM can put in front of clients.
How it fits together
Nothing is bolted on afterwards: the conversation, the AI, the automation and the audit trail are one system, wired to the tools your teams already run on.
Platform tersebut
A complete, enterprise-grade toolkit, built so agencies, developers and property managers can move fast across the 5-year tenancy without ever losing a thread.
WhatsApp, WeChat, LINE, Instagram, Facebook, SMS and webchat in one inbox, plus portal inbound (PropertyGuru, 28Hse, Spacious) routed into the same place, with routing, assignment and full buyer / tenant / owner context.
Segmented new-listing campaigns, open-house invites, resident announcements and lease-renewal nudges from a verified sender, with opt-in consent capture, two-way replies and delivery analytics.
Use approved listing information and property policies as the reference, and test answers against those sources. Pricing commitments, availability, negotiations and sensitive tenancy decisions stay with authorised staff.
Visual workflows plus 300+ integrations including agent CRMs (Salesforce, HubSpot), e-sign (DocuSign, Adobe Sign), payment platforms, and PM software where applicable.
Chatbot-guided viewing slots from your live calendar, application details and documents collected in the conversation, and key-handover scheduling, so buyers and tenants progress without an email chain or a portal login.
ISO/IEC 27001 certified, with message-level masking of tenant IDs and payment details, role-based access so leasing and owner-servicing teams see only their own threads, full audit trail, and handling built for agencies answering to estate-agency regulators, with personal-data obligations covered under your local law.
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Built for multi-stakeholder property data. ISO/IEC 27001 certified, with message-level masking on tenant IDs and payment details, role-based access so leasing and owner-servicing teams see only their own threads, full audit trail, and handling built for agencies answering to estate-agency regulators, with personal-data obligations covered under your local law.
The full toolkit
Available on the imBee platform today. Plan availability is confirmed during scoping.
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Before and after
The same four moments, run the way they run now and the way they run once every branch shares one governed inbox.