FOR CLINICS · HOSPITALS · HEALTHCARE NETWORKS
Your patients book, ask and follow up on WhatsApp, WeChat and LINE. imBee unifies every channel in one inbox, with governed AI and clinical-grade governance, so you reduce no-shows, triage faster, and handle sensitive patient data the way regulators and patients expect.
Trusted by 10,000+ enterprises across 60+ industries. ISO/IEC 27001 certified. Official Meta Technology Partner.
Cited benchmarks (clinical research, Meta published case, Meta published results). Not imBee client results.
Trusted by leading healthcare brands
The healthcare reality
Patients expect a reply in the channel they already use. When booking, triage and follow-up scatter across phone, SMS and email, schedules drop and trust erodes.
Phone-call and SMS reminders alone leave roughly a third of at-risk appointments slipping, clinical research (systematic reviews), and every empty slot is care delayed for someone else.
Bookings on WhatsApp, results on email, reminders on SMS, staff tab between systems and patients drop between them, with no single record of who said what.
Clinical buyers (rightly) worry an unguarded bot will misadvise. Without governed AI and governance built for health-data obligations, the digital channel never goes live.
Hours, location, fees, what-to-bring, insurance accepted, prescription-ready: the same questions answered by phone all day, while booking calls wait on hold and walk-ins queue.
A symptom question at 9pm goes unanswered until the morning, and the patient has already booked with the group across the road that replied in the channel they were already in.
HKID, MRN, insurance and payment details typed into unsecured chat tools, with no masking, no role-based access and no audit trail: a data-protection exposure waiting to be found.
One care journey, end to end
A single inbox carries each patient from the first symptom question to the next annual physical, so nothing slips through the cracks between teams or systems.
Turn first messages and ad clicks into confirmed appointments.
Deliver care without the paper chase.
Keep patients in network, safely.
Click-to-WhatsApp ads and multilingual auto-triage on the first message, then booking that completes inside the chat. A native WhatsApp Form (imBee's no-code builder on Meta's WhatsApp Flows) captures the service, preferred date and time, intake details and consent with no browser redirect, the step where web forms lose about half of the people who start them. Conditional logic shows specialist questions only when they apply, insurance pre-auth requests route to your team, and answers come back encrypted and structured beside the conversation. The confirmed booking then feeds tiered reminders with one-tap confirm or reschedule, and a cancellation backfills the slot from the waitlist.
Pre-visit instructions and intake collected in chat, post-visit follow-up and care instructions, lab and imaging results delivered via secure links, prescription refills and collection or delivery coordination, and telehealth link delivery, all in the same WhatsApp thread the patient already opened, with a hard human handoff on any clinical decision.
Annual-physical recalls, vaccination and screening campaigns, chronic-care follow-up, health-package promotion and membership recall, plus billing and payment reminders with receipts and post-visit CSAT, all on opt-in broadcast from a verified sender, with consent capture built for personal-data obligations and message-level masking on every sensitive identifier.
Where it starts
Paid, social and your own site all become a 1:1 thread with the right clinic, tagged with where it came from, so no patient arrives anonymous.
More use cases
Distilled from how clinics, hospital groups and health programmes run messaging worldwide, every one of them runs on the same governed inbox, with the same masking, audit trail and human-handoff rules.
After-hours symptom questions, opening hours, insurance-coverage FAQs and booking requests get an instant, guideline-grounded answer, and anything the AI shouldn't touch waits for a human. The morning phone queue starts at zero.
Published clinic-network results: first response cut from ~10 minutes to seconds. (published sector case)
A reminder the patient can act on beats a reminder they ignore. One-tap rescheduling turns a silent no-show into a moved appointment, and the freed slot goes back on sale immediately.
Reminder programmes with self-serve rescheduling report no-show reductions of up to ~50%. (industry benchmark data)
A no-code form built on Meta's WhatsApp Flows opens inside the conversation: service, preferred slot, intake details and consent captured with no browser redirect, and conditional questions appear only for specialist visits. Responses return encrypted and structured, filed beside the conversation and exportable to your systems.
2.6×more appointments after moving booking into the chat (Meta published case)
For high-value treatments, a secure payment link collects the deposit at booking: the strongest no-show prevention there is, settled by your PCI-DSS-certified gateway, never in the chat.
Cross-border patients qualified in their own language, months before they fly (treatment interest, medical history, budget window) with the whole pre-travel journey nurtured in one thread.
70%more leads captured and 50% faster first response on cross-border inquiries (published sector case)
An inquiry that goes quiet isn't dead. Idle conversations close automatically, wait two days, then fire a personalised follow-up, and the AI picks the thread back up the moment the patient replies.
62%faster booking cycles and ~3× more leads after adding revival drips (published sector case)
Fasting rules, medication holds, sample-collection steps and what-to-bring checklists sequenced automatically in the days before the visit, so procedures start on time instead of being rebooked.
Registration triggers a welcome journey: clinic introduction, doctor profiles, treatment-plan explainers and consent forms, multimedia that makes complex care understandable before the first visit.
Results-ready alerts the moment reports are released, with a secure link to view, sensitive identifiers masked, no collection phone calls, no patient waiting on hold to ask if it's done.
Book the video consult, send the reminder, drop the consult link, then share follow-up notes, all in one thread, wired to the telehealth stack you already run.
Dose reminders, chronic-care check-ins and refill prompts that route straight to your pharmacy workflow: the difference between a prescription written and a prescription taken.
Scheduled “how are you feeling” pulses after procedures. Reassuring answers close automatically; concerning ones route to a nurse with the full history attached.
Structured home-care guidance sent to the family caregiver after discharge (wound care, warning signs, medication schedules) catching complications before they become readmissions.
Dormant-patient recalls segmented by visit history (annual physicals, dental cleanings, chronic-care reviews) replacing the manual phone rounds your front desk never has time for.
~50staff hours a month saved and 9% more completed care visits (published sector case)
Staged education keyed to each patient's condition timeline (prenatal to postnatal, vaccination series, diabetes management) so the right message arrives at the right week without anyone pressing send.
The WHO's WhatsApp health-information service reached over 14 million people: this channel carries health programmes at population scale.
A timed post-visit invitation routes happy patients to your Google reviews, and a reward-based referral flow turns them into your acquisition channel, both automated, both opt-in.
Benchmarks shown are third-party industry research or published sector case results, not imBee measurements.
Governed AI
Route inquiries straight to imBee AI, governed intelligence grounded in YOUR clinical protocols and approved knowledge base. It answers FAQs in Cantonese, English, Mandarin and Japanese, and hands off to a clinician for every clinical decision.
It's the digital equivalent of a senior nurse triaging at the front desk, and the way to reach the mainland and medical-tourism patient on WeChat and LINE long after they leave your clinic.
How it fits together
Nothing is bolted on afterwards: the conversation, the AI, the automation and the audit trail are one system, wired to the tools your teams already run on.
Platform tersebut
A complete, enterprise-grade toolkit, built so clinical and operations teams can move fast without ever drifting outside protocol.
WhatsApp, WeChat, Instagram, Facebook, LINE, SMS and webchat in one inbox, every patient conversation and history in a single place, with routing, assignment and full context.
Segmented screening, vaccination, annual-physical, health-package and wellness recalls from a verified sender, with consent capture for personal-data obligations and delivery analytics.
AI agents that follow YOUR clinical protocols, draft grounded replies, and hand off to a clinician on every clinical decision. Not a generic medical chatbot.
Visual workflows plus 300+ integrations including EHR, PMS and CRM connectors, so bookings, reminders and results sync to the systems your clinical and ops teams already use.
Chatbot-guided slot booking, intake and pre-visit paperwork collected in the conversation, and one-tap reschedule, so patients confirm before they ever reach the front desk.
ISO/IEC 27001 certified, with message-level masking of HKID, MRN, insurance and payment fields, role-based access, full audit trail, and handling built for your local privacy-law obligations.
Compliant by design. ISO/IEC 27001 certified, with message-level masking of HKID/MRN/insurance/payment fields, role-based access, full audit trail, and handling built for your health-data obligations under your local law, designed for providers working to public-hospital supplier standards.