Moving from the WhatsApp Business App to an API connection can affect how a team uses its number and existing history. The effect depends on the account and connection route.
For eligible setups, WhatsApp Coexistence may let a business use both the app and an API connection with the same number. Confirm the route with our team before making changes.
Pendekatan hibrida ini dirancang untuk bisnis yang perlu berkembang tetapi belum siap untuk mengorbankan fleksibilitas aplikasi seluler asli.
Test the workflows your team relies on before changing how the number is connected.
Use this checklist with your provider. A feature in the Business app does not establish support for the same activity in the API workspace.
On a narrow screen, scroll the table sideways to read every column.
| Area | Evidence to request |
|---|---|
| Number and account | Confirm that the current number and account are eligible, and identify which app features remain available in the proposed setup. |
| Earlier conversations | Confirm whether history sharing is offered, what you must approve, which data can transfer and how the provider handles it. Do not assume an automatic or complete backfill. |
| Calls and groups | Identify which actions remain in the Business app and which, if any, are supported in the API workspace. Check the actual account and connection. |
| Automation | Demonstrate the specific workflow, its required plan and setup, and the human handoff. A connected account is not a finished automation. |
| Ongoing synchronization | Test the message types your team needs in both directions. Record gaps, delays, unsupported actions and the person responsible for the next step. |
Evaluation checklist, not a feature guarantee. Check Meta’s current onboarding rules and demonstrate the proposed imBee configuration.
Use these questions to assess coexistence with imBee:
Check synchronization:
Check app behavior:
Check imBee workflows:
If your team relies on an existing number and message history, ask whether WhatsApp Coexistence is appropriate for your account and what to check before connecting.
Discuss your inbox, data-governance and AI requirements with our team, including the features available for your plan and setup.
Book a Demo to discuss your use case, eligibility and the supported connection route for your existing number.
Discuss your channels, team and conversation handover needs in a product demo.
